Excellent and friendly service to customer.
Julia at University VW in Albuquerque is the best!! She is very explanatory and professional. I had a longer wait than expected so Julia called a Lyft and I got to work out of my home office for the morning. Julia called with updates and when my car was ready, she called a Lyft to pick me up, all courtesy of VW. I love the video explanation of my service so it’s easy to relay the info to my husband. The service guy Michael, was super enthusiastic on the video and it made me feel good about my service appointment. I’ve compared prices to other shops and I feel we get a great value at VW. With their impeccable customer service, I don’t feel the need to go anywhere else. Thank you Julia!
I had my Tiguan in for a recall, (coolant bottle). Crystal Alvarez was my contact, and she performed as usual 100%. She is a pleasure to deal with.Helge Dahl
Everyone was specific, timely and professional. Trust working with these folks. Excellent service for the past 11 years.
The service was great and wait time at a minimum. I was given updates several times, which was greatly appreciated. I will bring my vehicle back for regular service.
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